Terms and Conditions | Cloud Cabin

1. Company Information

Cloud Cabin is a trading name of Cloud Cabin Limited, a company registered in England and Wales.

Company Number: 16632800
Registered Office: Suite A, 82 James Carter Road, Mildenhall, Suffolk, United Kingdom, IP28 7DE

2. Definitions

“Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
“Business Customer” means a customer acting for purposes relating to their trade, business, craft, or profession.
“Order” means your purchase of any Service (including renewals).
“Content” means any data, text, software, images, email, websites, or other materials you store, send, publish, or transmit using the Services.
“Upstream Provider” means any third-party provider we rely on to deliver Services (including datacentres, registrars, registries, and software vendors).
“Service Schedule” means any product-specific terms, limits, or descriptions published with or referenced by the Service (including plan pages and order screens).

3. Contract Formation and Order of Precedence

A contract between you and Cloud Cabin is formed when we accept your Order (for example by provisioning the Service, confirming the Order, or taking payment).

If there is any conflict, the following order applies: (1) these Terms, (2) any applicable Service Schedule, (3) your Order details at checkout.

4. Eligibility and Authority

You confirm that you are at least 18 years old and (if you are ordering for a business) you have authority to bind that business to these Terms.

5. Use of Services

You may only use the Services for lawful purposes. You must not use the Services to store, transmit, distribute, or facilitate illegal, harmful, abusive, defamatory, discriminatory, or infringing content or activity.

We may suspend, restrict, or terminate Services if your use threatens the stability, performance, reputation, or security of our systems or those of our Upstream Providers.

6. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

If we detect unauthorised access, compromise, or suspicious behaviour, we may suspend access until the issue is resolved. You are responsible for securing your devices, passwords, and access methods (including email clients and CMS logins).

7. Payment, Billing, Renewals, and Refunds

Services are billed according to the pricing shown at the time of purchase.
Services renew automatically unless cancelled before the renewal date.
Invoices must be paid in full by the due date shown in your client portal or on the invoice.
If payment is not received by the due date:
- we may apply a late payment fee in accordance with our published pricing and billing settings (currently a percentage-based late fee applied after 7 days overdue, subject to a minimum charge);
- we may attempt to reprocess payment using your selected payment method where automatic payment is enabled;
- we may suspend some or all Services after a reasonable period of non-payment; and
- continued non-payment may result in termination of Services and permanent data deletion.
Late fees are intended to reflect administrative and processing costs arising from non-payment. We reserve the right to vary late fee percentages or timing by updating our pricing and billing settings.
Suspension or termination does not waive our right to recover outstanding amounts.
Chargebacks, reversals, or payment disputes may, at our discretion, result in immediate suspension or termination of all Services pending investigation. You remain responsible for all outstanding amounts unless and until the dispute is resolved in your favour.
We reserve the right to refer unpaid accounts to debt recovery or legal proceedings where appropriate. You may be responsible for reasonable recovery costs where permitted by law.
If you are a Business Customer, we reserve the right to charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.
VAT is applied where applicable.
No refunds are provided for partial billing periods unless required by law.
Provisioned services including (without limitation) domain registrations, renewals, transfers, SSL certificates, and allocated resources are non-refundable once provisioned.

8. Consumer Cancellation (Where Applicable)

If you are a Consumer and purchase Services online, you may have a legal right to cancel within 14 days (the “Cooling-Off Period”), unless an exception applies.

Services started during the Cooling-Off Period: if you request that we begin supplying a Service during the Cooling-Off Period and you later cancel, you may be required to pay for the portion of the Service provided up to cancellation, where permitted by law.
Domains and other time-critical provisioned items: domain registrations, renewals, transfers, and similar services are typically provisioned immediately and may be non-cancellable/non-refundable once submitted to registries/registrars, except where required by law.

To cancel, you must notify us using the contact method published on our website (or your client portal) before the Cooling-Off Period ends.

9. Service Availability, Maintenance, and Changes

We aim to provide reliable Services but do not guarantee uninterrupted availability, continuous operation, or error-free delivery.

Planned maintenance: we may perform maintenance that may affect availability. Where reasonably possible, we will provide notice.
Emergency maintenance: we may perform emergency maintenance without notice where necessary for security, stability, or compliance.

We may modify, suspend, discontinue, or replace Services at any time. Upstream Providers may also change their services in ways that affect you. We are not liable for impacts caused by Upstream Provider changes outside our reasonable control.

10. Acceptable Use Policy

The following activities are prohibited (non-exhaustive):

Hosting malware, phishing pages, scams, or illegal content
Sending spam or unsolicited bulk email
Running resource-intensive processes that degrade system performance
Attempting unauthorised access to other users’ data or our systems
Cryptocurrency mining on shared hosting platforms
Using the Services in a way that places our IP space, domains, or mail infrastructure at risk of blacklisting

We reserve the right to determine what constitutes a violation. Accounts in breach may be suspended or terminated without notice.

11. Resource Usage

Shared hosting: subject to fair-use limits for CPU, RAM, I/O, storage, and bandwidth.
Excessive usage: may result in throttling, restrictions, suspension, or upgrade requirements.

12. Data, Privacy, and Backups

We process personal data in accordance with our Privacy Policy and applicable UK data protection law.

Backups, where provided, are offered as a courtesy and without warranty. Backup frequency, retention, and restore success are not guaranteed. You are solely responsible for maintaining independent backups of all Content.

We are not responsible for data loss, corruption, or restoration failures, except where liability cannot be excluded under UK law.

13. Security Responsibilities

We maintain the underlying hosting infrastructure. You are responsible for securing your websites, scripts, applications, and endpoints.

Keep WordPress/CMS, plugins, themes, and software up to date
Use strong passwords and multi-factor authentication where available
Secure devices and email clients to prevent mailbox compromise

We are not liable for breaches caused by insecure code, outdated software, compromised plugins, compromised devices, or customer negligence.

14. Domain Registration, Renewal, and Transfers

Domain services are provided via accredited registrars and registries (including Nominet and ICANN-accredited registrars). By registering a domain, you agree to the relevant registry/registrar terms and policies.

You are responsible for keeping registrant contact details accurate and up to date.
You are responsible for renewals; domain expiry can lead to suspension, redemption fees, or permanent loss.
We are not liable for failed renewals caused by expired payment methods, ignored notices, delayed instructions, fraud checks, registry actions, or verification failures.
Transfers are subject to registry rules and may require additional verification, locks, or waiting periods.
Registry and registrar decisions are final and binding.

15. Email Services

Where email hosting is provided:

Sending limits and anti-abuse controls apply to protect system reputation.
We may rate-limit, block, or disable outbound mail if spam, abuse, compromise, or reputation risk is detected.
You must secure mailboxes, passwords, and devices to prevent compromise.

You are responsible for ensuring compliance with UK GDPR, PECR, and all applicable marketing and data protection laws, including obtaining any required consents.

16. Intellectual Property and Content

You retain ownership of your Content. You grant Cloud Cabin a limited licence to host, copy, transmit, and process your Content solely to provide the Services, comply with law, and enforce these Terms.

We retain ownership of our branding, documentation, systems, and platform materials. You must not copy or resell our Services unless expressly authorised in writing.

17. Suspension (Separate from Termination)

We may suspend or restrict access to some or all Services (including email sending, website access, DNS, or control panel access) if:

payment is overdue or a payment dispute/chargeback is initiated;
we detect compromise, malware, phishing, spam, or abuse;
your usage threatens system stability or security;
we are required to do so by law, regulation, or a competent authority; or
we need to investigate a suspected breach of these Terms.

We may require remediation (e.g., malware removal, password resets, patching) before reinstatement.

18. Copyright, Abuse, and Legal Requests

We respond to valid copyright complaints, DMCA notices, and UK abuse reports. We may remove or disable access to content, suspend services pending investigation, or terminate for repeated or serious violations.

We may comply with lawful requests from regulators, law enforcement, and courts, including requests to preserve, disclose, or remove content where legally required.

19. Support Scope

Standard support includes:

Hosting platform issues
Control panel access
Email configuration guidance
Domain DNS management

Unless an add-on is purchased, we do not provide:

Custom development
Debugging website code
Fixing third-party plugins, themes, or scripts

20. Indemnification

You agree to indemnify and hold Cloud Cabin harmless from claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from your Content, your use of the Services, your breach of these Terms, or disputes relating to your hosted data.

21. Limitation of Liability

To the fullest extent permitted by law, Cloud Cabin is not liable for indirect, special, incidental, punitive, or consequential losses, or for loss of profit, revenue, business, goodwill, anticipated savings, or loss/corruption of data.

We are not liable for downtime, interruptions, delays, third-party provider failures, registry/registrar actions, or security breaches caused by customer negligence or insecure/outdated software you control.

Our total liability for any claim (whether in contract, tort including negligence, breach of statutory duty, or otherwise) is limited to the total amount paid by you for the affected Service during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under UK law.

22. Termination and Data Deletion

We may terminate Services immediately if you breach these Terms or if required by law.

You may cancel Services at any time. Cancellations take effect at the end of the current billing period unless stated otherwise at checkout.

After termination or cancellation, we may delete data after a reasonable period. In cases of abuse, security risk, or legal requirement, data may be removed immediately. You remain responsible for exporting any data before cancellation/termination.

23. Force Majeure

We are not responsible for failures or delays caused by events beyond our reasonable control, including natural disasters, network outages, cyberattacks, civil disruption, or Upstream Provider actions.

24. Assignment

Cloud Cabin may assign or transfer these Terms and associated Services as part of a business sale, merger, or restructuring.

25. Notices

We may provide notices by email, through the client portal, or by posting updates on our website. You are responsible for keeping your contact details current. Notices to us must be sent using the contact method published on our website (or via the client portal) unless we provide a specific legal contact address.

26. Entire Agreement and No Waiver

These Terms (together with any applicable Service Schedules) form the entire agreement between you and Cloud Cabin regarding the Services and supersede prior discussions. If we fail to enforce any provision, that does not waive our right to enforce it later.

27. Third Party Rights

Except as expressly stated, no third party has any rights to enforce these Terms.

28. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

29. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the courts of the United Kingdom.

30. Changes to Terms

We may update these Terms at any time. The latest version will always be published with the effective date. If changes are material, we will provide notice where reasonably possible.

31. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: GDPR@cloudcabin.com

https://cloudcabin.com